Your techs don't have a desk
Big buttons, plain words, and photos that upload on their own when the signal comes back: why Field Lightning starts with the tech's phone.
Lightning before the Thunder.
Field service software for electricians, HVAC techs and plumbers. Scheduling, estimates, invoices, calls and texts in one place, plus a phone app your techs will actually use.
No retypingThe call, the estimate, the job and the invoice are one record. The office stops re-entering the day at 6 p.m.
No lost photosPhotos from a dead-zone basement upload on their own when the phone gets signal back.
No double entryInvoices, payments and time flow into QuickBooks Online. Nothing re-keyed at month end.
No “I can’t use this”Big buttons for gloved hands and one clear next step, so techs actually use it.
From the first ring to the last dollar.
One record carries the job all the way. Nobody types anything twice.
Every call on the record, not on a sticky note.
Calls and texts run through your shop’s own numbers. Calls can be recorded and written out, with a short summary on top, so whoever picks up the job knows the gate code before they knock.
- After-hours calls ring the right person
- Every text with a customer, in one place
- Read the call instead of replaying it
Honest options. Their choice.
Show the repair, the better repair and the replacement, priced from your own price book. Text or email the link. The customer picks and signs on their own phone. No scripts, no pressure.
- Every tech quotes from the same price book
- Signed on their phone, so no chasing paper
- Approved work becomes the job. Nothing retyped.
One look at the board tells you the whole day.
Stop calling techs to ask where they are. The board shows who is working right now and what’s next, and moving a visit takes one drag.
- See who’s on the clock without picking up the phone
- Move a visit to a new time or a new tech in one drag
- A warning before you double-book anyone
Marco RuizPanel upgrade7:30 – 9:00AC not coolingClocked in 9:31Thermostat1:00 – 3:00
- Gray
- Done.
- Green
- Clocked in and working, right now.
- Blue
- Booked and coming up.
The job writes the invoice for you.
Services, parts and labor from the job become the invoice, with sales tax worked out for the job’s address. Email it, then charge the card or record the check.
- Sales tax worked out for every address
- Take cards in Field Lightning, or charge one on file
- Partial payments, deposits and credits, all tracked
Read the whole business in ten seconds.
Every shop rolled up on one screen. Every number with its trend and its target. Color only shows up when something needs you.
Trends, not just totals
A word-sized line next to every number shows where it’s been, not just where it is.
Bullets, not gauges
One thin bar shows actual against target. You see the gap without reading a dial.
Color means “look here”
Everything stays gray until a number needs you. One red dot, one thing to check.
Shops roll up
The group total is every shop added up the right way, never an average of averages.
When the phones ring
Peak call hours by day, so the desk is staffed when customers call.
Drill into the rows
Most numbers open the jobs or invoices behind them, already filtered.
No pie charts. No speedometers. No chart junk.
Get in, get your work done, and then get the heck out of there.
Your techs work on ladders, in attics and in 110-degree heat. They don’t have time to fight an app. Field Lightning shows them the next step and gets out of the way.
- Techs actually use it
- Big buttons for gloved hands and plain words. One clear next step instead of a menu.
- No more “where are you?” calls
- Techs tap Arrived, and the office sees it on the board.
- Proof of the work
- Photos and videos land on the job, even from a dead zone.
- Time that adds up
- Job time tracks itself as techs move the job along. Forgot to clock in? The app does it and says so.
Always be helping.
A lot of software in this trade is backed by private equity and built to turn your techs into sales reps. Upsell scripts, quotas, pressure at the kitchen table. We don’t build that, and we won’t.
Fix the problem. Tell the customer the truth. Give them real options and let them choose. Do that every time, and the sales take care of themselves.
Win/Win or no deal.
Tools before hires.
Grow the work without growing the office. Start simple. The depth is there when your shop grows into it.
Price book and markups
Every tech quotes the same price, with your markups built in.
Timesheets
Clock-ins, job time and overtime alerts. No paper chase at payroll.
QuickBooks Online
Invoices, payments and time go to your books. No double entry.
Maintenance plans
See who’s due for a tune-up before they call someone else.
Roles and permissions
Everyone sees what their job needs. Nothing more.
Customer links
Customers open estimates and invoices from a link. No app, no password.
Service requests
Each shop gets an online request form. New work lands in one list.
Four languages
Each person picks English, Spanish, French or German in the web app.
Help built in
Short how-to articles, plus Zeus to answer questions when you’re stuck.
Switch without the shutdown.
Bring your customers, locations and price book with you. Run the import yourself, and we’ll help you through setup. Nothing is saved until it’s checked, and an import can be undone.
- 1
Export
Pull spreadsheets from your old software. ServiceTitan exports are already mapped.
- 2
Check
Preview every row before anything is saved, and see what needs fixing.
- 3
Import
Bring it in. If something looks wrong, undo the import and try again.
Stuck? Ask Zeus.
Zeus lives in the corner of every screen. Ask a question in plain words and he answers from our help articles, shows where the answer came from, and can open a support ticket for you.
Notes from the field.
All posts →From the first call to the paid invoice
Follow one job through Field Lightning: the call, an honest estimate the customer signs, the visit, the invoice and the payment, all on one record.
Switching without the shutdown
Your old system keeps running while your history moves over. A preview checks every row, an import can be undone, and we help with setup.
We bring the lightning. You bring the thunder.
Bring your customers and price book with you. We’ll help you get going.